Return Policy

At PLCHMI Shop, we know downtime costs money — that’s why we make ordering, returns, and exchanges as straightforward as possible for our industrial automation customers.

Return Window

You may return most new, unused parts within 30 days of delivery for a refund or exchange. Items must be in their original condition, with all original packaging, manuals, and accessories included.

Core Exchange Program

For select components (PLCs, HMIs, drives, and modules), we offer a Core Exchange Program:

  • We ship you a tested, ready-to-install replacement unit — often the same day you order.
  • You have 30 days to return your non-functioning unit using the original shipping box.
  • Once received and inspected, your core credit is refunded or applied to your account.
  • Units not returned within the window, or returned in non-repairable/incomplete condition, may be billed at full replacement cost.

Non-Returnable Items

  • Parts that have been installed, wired, or field-tested
  • Custom or special-order components
  • Items missing original packaging, labels, or accessories
  • Software licenses and firmware keys once activated

How to Start a Return

  1. Contact our team at sales(@)plchmi.shop or +1 (416) 840-4997 with your order number and reason for return.
  2. We’ll issue a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Pack the item securely, including the RMA number on the outside of the box.
  4. Ship to our returns address (provided with your RMA).

Returns sent without an RMA number may experience processing delays.

Refunds

Once your return is received and inspected, we’ll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective part, etc.).

Damaged or Defective Items

If your part arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost to you — no restocking fee applies to our errors.